Purpose

Care Coordinators are the first point of contact for families seeking help through The Core of Volunteers. They guide applicants through the intake process, gather key details, and ensure every request begins with clarity, compassion, and accuracy.

This role lays the foundation for all assistance that follows.

Core Responsibilities

• Conduct intake calls with new families or individuals requesting help.
• Complete and submit the Help Request Intake Form in HubSpot accurately and fully.
• Collect all relevant information about needs, urgency, and household situation.
• Coordinate with the Core Research Team to identify needed products or services.
• Create or update tickets in HubSpot with the appropriate tags and priority level.
• Maintain a calm, compassionate tone — every caller is in a vulnerable situation.
• Brief the assigned Care Captain once intake is complete for long-term follow-up.

Required Skills

• Excellent communication and empathy.
• Basic familiarity with computers and form entry (HubSpot training provided).
• Active listening, note-taking, and professionalism.
• Ability to maintain confidentiality and composure under stress.

Tools & Systems Used

• HubSpot CRM (Tickets, Forms, Contacts)
• Core of Volunteers Intake Workflow
• Core Communication Channels (Phone, Email, Slack)