💜 Care Captain

Care Captains are the Core’s family advocates — trusted leaders who maintain monthly contact with our adopted families and Core C.A.R.E. members. They ensure families feel supported, understood, and connected to ongoing resources.

This role is ideal for compassionate communicators who want to build long-term relationships and make a consistent difference in people’s lives.

Purpose

Care Captains provide stability and accountability across the Core C.A.R.E. network. They act as the primary point of contact for assigned families, ensuring each household’s needs are met and progress is tracked through our support programs.

Core Responsibilities

• Maintain regular monthly check-ins with assigned families.
• Track and update needs, milestones, and progress in HubSpot.
• Coordinate with Care Coordinators and Fulfillment Specialists to ensure timely support.
• Encourage families to engage with available Core programs and community events.
• Report urgent needs or issues to the Executive Director for rapid response.
• Attend volunteer updates and occasional leadership meetings.

Required Skills

• Excellent communication and empathy.
• Organizational and time-management skills.
• Comfortable using phone, text, and HubSpot forms.
• Reliable and consistent follow-through.

Tools & Systems Used

• HubSpot CRM (Contacts, Tickets, Core C.A.R.E. tracking)
• Slack / Email for team communication