<aside> 💡 Key understanding article below.
Using IVR/Telephony with Zammo
Is it possible to obtain a caller’s phone number?
Do you offer Live Agent Transfer?
Can I use a local number or one that we are already using for the Zammo IVR integration?
Can IVR be used for outbound calls?
Can I record a custom voice for the bot?
What are the differences between live-read and text-to-speech?
Is it possible to do a combination of live-read and text-to-speech?
Can I record the conversation between the user and bot?
How can the delay after the user speaks be reduced?
How do I use the eventIVRTransferRequest in multiple branches of my workflow?
Personalize: Phrase List