<aside> 💡 Key understanding article below.

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Using IVR/Telephony with Zammo

Additional IVR FAQs:

Is it possible to obtain a caller’s phone number?

Do you offer Live Agent Transfer?

Can I use a local number or one that we are already using for the Zammo IVR integration?

Can IVR be used for outbound calls?

Can I record a custom voice for the bot?

What are the differences between live-read and text-to-speech?

Is it possible to do a combination of live-read and text-to-speech?

Can I record the conversation between the user and bot?

How can the delay after the user speaks be reduced?

How do I use the eventIVRTransferRequest in multiple branches of my workflow?

Personalize: Phrase List