Troubleshooting

• A VR headset is not appearing in the device list in the Cinema Remote app

• There is no start video button, only a download button

• The VR headsets keep disconnecting (red status icon)

• Video download fails on one or more headsets

• One of the headsets is playing out of sync

• I cannot start playing the video because not all devices finish loading

• I don’t want to use a controller with my Oculus Go devices

• VR headsets are appearing out-of-order in Cinema Remote app

• I can’t find the download progress of a single VR headset

• The video download doesn’t start or fails immediately

• The Cinema Remote app does not connect using the app pincode

• Can I use multiple tablets with the same VR headsets?

• Can I use this solution without an internet connection (after initial setup)?

• I can’t find the app pincode

Common Errors

<aside> ⚠️ "Connect to the internet" pop-up

</aside>

Make sure your remote is connected to the same wifi network as the headsets.

<aside> ⚠️ Already downloaded

</aside>

Check to see if the video is still downloading.

<aside> ⚠️ Error downloading project

</aside>

Try downloading again.

<aside> ⚠️ Error resuming download

</aside>

Try downloading again.