Prepared by: Jonathan Chua
What if Hims & Hers users could share their personal and medical information as naturally as texting a trusted friend so that they can skip multi-screen inputs and get faster access to the care they need? By leveraging Apple’s on-device Foundation Models, we can enable a fast and accurate, conversational intake experience that feels personal, frictionless, and secure.
Patient intake is often a tedious, multi-screen process and can lead to user drop-off and incomplete information. This friction can delay treatment, reduce engagement, and cause users to seek alternative providers. AI chat has the potential to deliver measurable user experience gains. Additionally, on-device implementation can enhance privacy, and mitigate regulatory concerns, without the additional costs of server-side LLMs.