Macros and accelerators are easily defined. These are used to speed up agents and provide consistency in response.

Installation

Macro Packages

Macros can be divided into what we call a Package. A Package is a container or folder that contains Macros for a specific purpose. For instance, you may define a package for GOTV efforts. And one for "Issue Questions" that can be used to answer inbound questions on a particular topic.

Creating a Package

Click the Package Icon in the upper tool bar. then select "Add Package" and give the package a meaningful name.

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/e4fbb524-11fb-447d-bb76-d6bdd15eb07f/icon.png

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/47196d5b-0ad2-4831-86de-7314c34d9808/Prompt_io_Screenshot_2020-06-04_at_13.58.36.png

Creating a Macro

Give the Macro a name that is easily recognized.

Select each of the actions you wish to perform when this macro is executed. Supported Action types include: