Problem Statement

Luna Park uses **Agora** to power its realtime communication services, enabling all users in an event to see and hear each other. If a company’s VPN & Firewall are set to block connections to live streaming services, they could prohibit users from accessing the Luna Park full experience.

Proposed Solutions

First, asynchronously test your connection to Agora’s RTC service here. If the “Connection” test fails, please open its dropdown menu in the results page, and send a screenshot of what you see to your point of contact at Luna Park. If all tests pass, progress to testing Luna Park directly with one of our team members.

If you’ve tested directly on Luna Park and have confirmed that your connection is blocked by a VPN and/or Firewall, please send the following instructions to your IT representative to whitelist our platform and its video streaming services.

  1. Whitelist Agora’s RTC SDK (Web) for Web SDK 4.x:

    1. Add the following destination domains and the corresponding ports to your firewall whitelist:
      • DOMAINS
      • PORTS

        Destination Ports Port Type Operation
        80; 443; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9667; 30011 - 30013 (for Media Push) TCP Allow
        3478; 4700 - 5000; UDP Allow
  2. Whitelist access to our services by allow-listing https & websocket (wss) traffic for the domains below:

  3. Allow Access-Control-Allow-Origin Headers for all the domains covered above: