What we're looking for

We are looking for a smart individual to take up the role of Customer Support Executive. To excel in this role, you should have strong communication and people management skills, a hunger to take the business forward and also be passionate about goal setting and execution.

Responsibilities

• Customer Interaction on a daily basis - both existing and potential customers - through various communication channels like WhatsApp, Email & Chat.
• Delight current customers while attracting new ones through engaging content (Content Team will help you with this).
• Recording & reporting customer complaints and issues, as well as feedback and suggestions.
• Work closely with the Sales Team to record daily order updates and track order statuses.
• Formulate effective content copies for customer communication.

Qualifications

• Strong communication skills and IT fluency.
• Strong Culture Fit.
• Ability to manage varied projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Data Analysis and working on communication channels.

Benefits

• Work in a smart and empathetic team environment.
• Report and work directly with the founders.
• Steep learning curve if you are willing to work hard.
• Weekly team sports activity.