Braid is committed to building a safe place to pool money, and in order to better serve our 125K+ pools, we are changing our primary bank partner this summer. We are making this transition to support powerful new features like instant transfers to bank accounts, recurring contributions, more robust payment options for pool links, and much more!
However, with a change like this, there will be service disruptions along the way, which is why we’ve created this page. We will provide regular updates here so you know what’s happening with your accounts.
We will provide regular updates over coming weeks with details on timing and specifics of all impacted services. We worked very hard to avoid this, and we are so sorry for this disruption. The most important thing is for you to maintain access to your funds at all times during this transition.
<aside> 🎯 The most important thing is for you to maintain access to your funds at all times during this transition.
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We’ve begun testing with a small roll-out to ensure everything is working as it should be. We’ll be sending early access emails so be sure that your email in the app is up to date or that you're on our waitlist. In the meantime, all of your pools and data will be preserved. We hope to see you return once pools are up and running with even more features available!
Thank you so much for your patience as we work through our bank transition. We sent out an email today with a few details about New Braid and what’s to come in the next few months. We are really looking forward to having you back! Email us anytime with questions or ideas: [email protected].
LendingClub will be sending checks for any remaining balances that weren’t withdrawn by the August 2nd deadline. Checks will be mailed on August 15. If you have any questions about the status of your check, please reach out to LendingClub at [email protected] or by phone at 800-242-0272.
We have increased our Support capacity to help you move your money out, including this weekend, July 30–31. Contact us via the app or email [email protected].
If you have questions specifically for LendingClub Bank, you can write to [email protected] or call them at 800-242-0272.