Welcome to the Bombinate Support Centre. We have collected frequently asked questions on this easy-to-navigate page.

If you cannot find an answer to your question in the FAQs below, please fill out this form at the bottom of the page and someone will be in touch soon.

Quick Links


How to contact us


You can chat here with us Monday to Sunday, 09:00 to 17:30 GMT

We are available on +44(0)20 3950 3532 Monday to Friday, 09:00 to 17:30 GMT

You can drop us an email here and we endeavour to respond within 48hrs and often do so a lot quicker.

Frequently Asked Questions


About Shopping on Bombinate


Shipping, Returns and Refunds


Orders, Tracking and Delivery


Contact & Marketing


Product specific questions


Personal information


Our Customer Service Promise


We work directly with quality artisan brands and invest in training, relationships and logistics to deliver the finest pieces from their workshops to your door.

We will always ensure that the pieces you ordered make it to your door in perfect condition and in a timely manner. If that doesn't happen, please know that we will work tirelessly until you are satisfied. Quality takes time, yet is timeless.