Neodocs Terms of Use

  1. Introduction

These terms of use (“Terms of Use”) govern your use of the online interfaces and properties (e.g., websites and mobile applications) owned and controlled by Neodocs, Inc. (“Neodocs”, “we,” “us,” and “our”), including the website (the “Site”), the Neodocs mobile application (the “App”), and the services and products (jointly referred to as the “Products”) Neodocs offers directly to users through the Site and the App. In these Terms of Use, we refer to the Site, App, and Products collectively as the “Services.”  The terms “you” and “your” mean you, your dependent(s) if any, any other person accessing your Neodocs Account, and your heirs, assigns, and successors. If you use the Services on behalf of another individual as permitted in Section 10 below, you represent and warrant that: (i) you have the authority to bind that individual, (ii) your acceptance of the Terms will be deemed an acceptance by that individual, and (iii) “you” and “your” herein shall refer to that individual, their heirs, assigns, and successors. ‍ Before you use any of the Services, please read these Terms of Use and the Neodocs Privacy Policy carefully. Your use of any of Neodocs’s Services indicates your acceptance of these Terms of Use and the Privacy Policy. If you do not want to accept the terms set forth herein and in the Privacy Policy, please do not use the Site, the App or our Products.

  1. Privacy; Use of Your Information

You agree that we may process information we collect through the Services pursuant to the Neodocs Privacy Policy, which is hereby incorporated and made a part of these Terms of Use.

You agree that we may process information we collect through the Services pursuant to the Neodocs Privacy Policy which is hereby incorporated and made a part of these Terms of Use.

  1. Services Provided – No Medical Care or Advice by Neodocs

Neodocs offers (or may offer) certain Products for purchase through our Site and/or authorized online merchants:



Urine Test kit

This product is only for patients who are 18 years of age or older.

Results of these tests can be obtained directly from our App by following the instructions provided in each of our test kits. Once you have received those results, you may want to contact a healthcare provider in order to obtain a medical diagnosis and advice about possible treatment options if your healthcare provider determines that you have a medical condition that requires treatment. While Neodocs does not provide medical advice and does not recommend or endorse any specific healthcare providers, tests, physicians, medications, products, or procedures, our App contains information about telehealth providers you may want to consult to evaluate your test results and to consider possible treatment options. In selecting a healthcare provider, you should work with someone you trust, and you may want to consider working with a healthcare provider other than one of the providers whose information is available via the App. Please note that providers you can access from our App are not employed by Neodocs, and Neodocs disclaims any liability arising from their advice or services. In all instances, the providers, and not Neodocs, are responsible for the quality and appropriateness of the care they render to you. The providers are independent of Neodocs and are merely using the App as a way to communicate with you. Any information or advice you receive from a provider comes from them alone and not from Neodocs. Your interactions with providers via the App are not intended to take the place of your relationship with your regular healthcare practitioners or primary care physician. Neither Neodocs, nor any of its subsidiaries or affiliates or any third party who may promote the Services or provide a link to the Services, shall be liable for any professional advice you may receive from a provider. You acknowledge that your reliance on any providers or information delivered by the providers is solely at your own risk and you assume full responsibility for all risks associated herewith. Neodocs does not make any representations or warranties about the training or skill of any providers who deliver services via the Site or the App. You are ultimately responsible for choosing your particular provider. ‍ We may provide certain content in the Site or the App, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals. Such content is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by Neodocs. You should always seek the advice of your qualified healthcare professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by Neodocs, or in connection with any communications supported by Neodocs, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. While Neodocs facilitates your selection of, and communications with, healthcare providers, Neodocs does not provide medical services, and the doctor-patient relationship is between you and the healthcare provider you select.

  1. Not for Emergencies

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “112” IMMEDIATELY.  **** Neodocs’s Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Services. If you believe you have an emergency, call 1-1-2 immediately. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification.

  1. Risks of Telehealth Services

Neodocs may offer you the ability to connect directly with a third-party healthcare provider through the Services. By using the telehealth feature of the App, you acknowledge the potential risks associated with telehealth services. These include, but are not limited to, the following: information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical or healthcare decision making by a healthcare provider; delays in evaluation or treatment could occur due to failures of electronic equipment; a lack of access to your medical records may result in adverse drug interactions or allergic reactions or other judgment errors; although the electronic systems we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of privacy of your health information.

  1. No Endorsements

Neodocs does not endorse any specific healthcare provider, medication, pharmacy, or pharmacologic product. If you use and rely on third parties you learn about through Neodocs, you do so solely at your own risk.