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Lilian has completely transformed the way we think about user research and testing. With Lilian’s guidance, we’ve shifted our focus from testing just to prove “it works”, to building a community of engaged, long-term participants.

Lilian gave us concrete and actionable advice on everything from onboarding to data analysis, including several excellent suggestions for running workshops. Her in-depth knowledge and depth of experience really shine through the level of consideration she gives to working with users right across the board.

Sam Bell, Founder and Chair, The Preptrack Foundation

Lilian's keen intellectual curiosity, her independent thinking, and her intellectual depth and imagination are exactly what one seeks in a product designer.

She explores challenges in great depth and responds with tremendous rigour. Her most exceptional qualities reside in the originality of her output and in her independence of mind and thinking. She is skilled to handle specialised contributions to an extent that could be intimidating, but instead is welcoming, and inclusive.

Jorge De Sousa, Lead Product Designer, Wayhome

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