Latest update: Aug 2022

NOTE: the cGrants platform is currently in maintenance mode while GPC works on building out the Grants 2.0 protocol. To learn more about how the team will service customer support issues, please see the SLA below.

➡️ Start here

This playbook is for things that look broken somewhere in the Gitcoin product ecosystem. If you have an idea for something new that the GPC teams should build, please create a thread in #🌍grants-2-general and tag @GPC Product & Design instead.

If you’re pretty sure you’ve found something that’s broken, please ask yourself:

🚨 Major Issues

If you have found a major issue that needs to be resolved in 24 hours or less (this should be rare), please:

  1. Go to the #🚨customer-support-emergency channel in the Product Support section of Discord

  2. Click to create a thread in the message box:

Screen Shot 2022-08-29 at 7.13.58 PM.png

  1. In the thread creation box, create a short descriptive title for the issue and tag @here in the starter message. Remember, with great power comes great responsibility.

Screen Shot 2022-08-29 at 7.15.33 PM.png

  1. Go to your new thread and enter as much detail as possible on the issue you've found, including:
  1. Someone from the Product team will respond to you ASAP to let you know that the issue has been seen. The team member will then pull in relevant team members to begin working on the problem and provide updates in the thread.

🔵 Everything Else