Latest update: Aug 2022
NOTE: the cGrants platform is currently in maintenance mode while GPC works on building out the Grants 2.0 protocol. To learn more about how the team will service customer support issues, please see the SLA below.
This playbook is for things that look broken somewhere in the Gitcoin product ecosystem. If you have an idea for something new that the GPC teams should build, please create a thread in #🌍grants-2-general and tag
@GPC Product & Design instead.
If you’re pretty sure you’ve found something that’s broken, please ask yourself:
If you have found a major issue that needs to be resolved in 24 hours or less (this should be rare), please:
Go to the #🚨customer-support-emergency channel in the Product Support section of Discord
Click to create a thread in the message box:
@herein the starter message. Remember, with great power comes great responsibility.
The GPC team member that picks up the issue will add a visual status marker upon receipt to visually denote status:
🔴 Issue has been received & is being triaged
⭕️ Issue is on-going & being worked on
🟡 A fix has been provided for the issue and is awaiting confirmation/deployment
🟢 Issue is resolved
If you do not receive a response within 1 hour, please tag @GPC Engineering Ops in the thread to get attention.