About Us
AVEA is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond our innovative supplements from our Swiss R&D, we're expanding our reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.
Join us as we shape the emerging longevity space, fostering healthier, longer lives.
As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.
What will you do
Operational Support & Customer Operations (90%)
- Operational Customer Support: You manage daily customer support operations across email, chat, phone, and social media, ensuring efficient ticket handling and high service quality for our customers.
- Workflow & Process Execution: You confidently operate within established customer support workflows, systems, and KPIs (including CSAT), ensuring structured and consistent case management without requiring foundational training.
- Ticket & Logistics Management: You handle operational and logistics-related inquiries (e.g., shipping, orders, returns, subscriptions) in a solution-oriented manner, proactively working to reduce ticket volume and improve response efficiency.
- Performance & Service Quality: You monitor support performance metrics, contribute to maintaining service levels, and ensure smooth daily operations in a fast-paced support environment.
Optimization & Support Enablement (10%)
- Process Improvement & Insights: You identify recurring issues, analyze inquiry trends, and suggest operational improvements to reduce friction and enhance efficiency.
- Knowledge Base Maintenance: You contribute to updating and structuring internal and external knowledge resources to streamline workflows and enable faster resolution times.
- Cross-Functional Coordination: You collaborate with relevant teams (e.g., Operations, Logistics, Product, Marketing) to improve customer experience from an operational perspective.
What are we looking for
- Min 1 year of professional experience In Customer Support, preferably in Supplement or Nutrition industry
- Strong understanding of customer support workflows, ticketing systems, and structured case management
- Comfortable working with KPIs such as CSAT, response times, resolution rates, and ticket volume targets
- Experience handling logistics-related topics (e.g., shipping, order management, returns, subscriptions)