Description

The achievement of formal confirmation that service acceptance criteria have been met, and that the service provider is ready to operate the new service when it has been deployed. (Service acceptance criteria are used to ensure that a service meets the defined service requirements, including functionality, operational support, performance and quality requirements).

Level 4

• Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
• Feeds into change management processes.

Level 5

• Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion.
• Evaluates the quality of project outputs against agreed service acceptance criteria.