Program Manager [Research Operations], Webflow · Jan 2021-Present
Leveraging user experience design, service design and systems thinking methodologies to build a research operations function that scales and adequately supports the people who do & consume research at Webflow.
Freelance Strategist, Dami Oludumila · Aug 2017-Present
Supported and advised over 10 startups including the African Impact Initiative, the UofT’s Black Founder Network on issues relating to User Research, Product Design, Product & Operations Strategy.
User Researcher, PagerDuty · Sep 2019-Jan 2021
Partnered with various product teams in organizing and conducting structured UX research studies aimed at answering specific product questions. Synthesized raw research data, managed documentation and reported research findings to stakeholders. Partnered with UX Research Manager in setting up a concrete Research Ops practice aimed at empowering the product team to do better (small scale) user research.
Product Owner Intern, Slalom Consulting · Jun 2018-Aug 2018
Empowered a partly remote scrum team in delivering a two-sided web application that streamlined internal communication by 75%. Also used JIRA to document and update business requirements (epics and user stories), and continuously groomed a backlog of over 200 user stories. Also interfaced with stakeholders at various levels to ensure the MVP was successfully delivered at the set deadline.
Data Research Assistant, SFU · Jun 2017-Sep 2017
Independently compiled, cleaned and processed over 2000 rows of raw data for two PhD researchers. Also employed Excel and R in analyzing, visualizing and interpreting the data so as to disprove the null hypothesis.
Student Designer, Alzheimer's Society of Ontario
Collaborated with the ASO's technical team to improve the information architecture and overall user experience of the Finding My Way microsite by employing service design principles.