IMPORTANT: Needs to be installed on a Clean Microsoft Windows PC (No existing installation of similar 3rd party applications, or Acquire Player / Acquire Watchdog).

Items required before you begin:

Acquire Wayfinder Installer (available here )

License for Wayfinder

Details of the location of the kiosk device (map location on your currently published map).


<aside> 💡 When commissioning a new unit, this will use one of your licenses - you cannot commission more units than you have purchased licenses for. In case of hardware failures, the licenses are managed by the Acquire PLUS! network. If you require more licenses, please contact Acquire Digital customer service team.

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<aside> 💡 The license for the software can be decommissioned using the wayfinder CMS to allow the license to be re-used on replacement hardware. The existing unit will continue to operate for a few days as a 'grace period' to allow you to replace the unit which is still operating in the field. See below for how to do this. IMPORTANT: Do NOT clone a machine once the application has been licensed. The license will become invalid after this grace period.

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<aside> 💡 All units must be able to access the PLUS! network servers to validate its license - this normally occurs every 15 minutes as part of the 'status' handshake, although the same grace period applies so the unit can be out of contact for a few days before the license will stop operating. Note that this requires ports opened on any firewalls (7200-7210). Once connected again, the unit will re-validate its license and begin to work automatically.

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Prerequisites

Prior to installing the application and setting up the system, you will need to install the software (this can be done prior to installation of the hardware onsite or actually on site if you prefer).

The following need to be present for a successful installation: • Windows 10 installed and configured to your requirements (e.g. security/lockdowns etc – note that Wayfinder includes Watchdog software to allow for automated lockdown options to be enabled and automatically unlocked using a password, so some may not be required if you prefer to use this feature). • Acquire player NOT installed • Network access to the CMS (internet access) and PLUS! Network. If any firewalls are in use, HTTP, HTTPS and ports 7200-7210 should be unrestricted open outbound • Kiosk units located on the respective property maps (ideally with correct locations and orientations, although these can be altered post-install). • Get the ADMINISTRATOR password in case you need it for installing applications.

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Prior to commissioning a unit, the kiosk should be added to the Wayfinder CMS. Any authorised user can add a kiosk Provide a kiosk name, description, etc for all the kiosks which will be included. Take note to ensure the kiosk orientation is entered correctly, based upon a number of degrees from North, as this will ensure that the map orients itself on the kiosk against what the user sees in the real world.

Since April 2021, you can add as many 'kiosk' locations you wish, including virtual kiosks which contain a QR code you can print out and position in the location for users to scan and access your web/mobile version. However you can only install the total number of kiosk application you have purchased on your license.

<aside> 💡 Important: If you are replacing a Kiosk that may have failed hardware, do not create a new kiosk. Instead, use the wayfinder CMS to find the kiosk that has failed and click to edit it. At the bootm of the dialog, you will see an option to DECOMMISSION the kiosk. Choose this option to release the license so that you can choose the kiosk from the setup program.

decommission kiosk.png

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