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🚀 The Book in 3 Sentences
☘️ How the Book Changed Me
✍️ Top Quotes From the Book
- The volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely, or reliably. Knowledge has both saved us and burdened us.
- Checklists seem to provide protection against such failures. They remind us of the minimum necessary steps and make them explicit.
- Mostly, it was the nurses who kept things in order.
- And this brings up another feature of complex problems: their outcomes remain highly uncertain.
- Man is fallible, but maybe men are less so.
- You make the creamed corn a few hundred times and you believe you have it down. But that’s when things begin to slip, Adams said.
- So I wondered: Could a checklist be our soap for surgical care—simple, cheap, effective, and transmissible?
- With a DO-CONFIRM checklist, he said, team members perform their jobs from memory and experience, often separately.
- With a READ-DO checklist, on the other hand, people carry out the tasks as they check them off—it’s more like a recipe.
- The checklist cannot be lengthy. A rule of thumb some use is to keep it to between five and nine items, which is the limit of working memory.
- Even the look of the checklist matters. Ideally, it should fit on one page.
- No matter how careful we might be, no matter how much thought we might put in, a checklist has to be tested in the real world, which is inevitably more complicated than expected.
- Just ticking boxes is not the ultimate goal here. Embracing a culture of teamwork and discipline is.