This page includes a checklist of steps to try before contacting support. Fixing common issues yourself is often faster than waiting for a response.

General checks

• Refresh your browser, then try the action again
• Log out of ALK, then log back in
• Confirm you have the correct role and workspace access for the action you're trying to perform — see Understanding Roles & Access in ALK
• Check whether the issue affects other team members or only your account
• Ensure you are uploading a supported file type for the feature you are using

For reconciliation issues

• Confirm that your bank statement and GL export are in the correct file format
• Check that your date range covers the intended period
• If using connected accounts, confirm that your Acumatica integration is still active under Integrations in ALK
• Try turning off advanced matching options, then run it again

For access issues

• Confirm with your Workspace Admin that your role is set correctly
• Confirm you've been added to the correct workspace

For integration issues

• Confirm your integration credentials are still valid
• Check that the redirect URI is configured correctly
• Ensure you have access to the folder or directory