Problem


One-sentence description

Taking notes during a zoom meeting can be distracting, and people don't want to read full transcripts.

Context: When does this problem occur?

When people are taking zoom calls and talking to customers or prospects.

Problem: What is the root cause of this problem?

We need to take notes on the important part of meetings, but not on the whole thing.

Size: How many people have this problem?

Anyone that takes customer/prospect calls and needs to remember things that are said.

Alternatives: What do customers do now to fix the problem?

Customers: Who has the problem most often?

Emotional Impact: How does the customer feel?