Overview

Closed caption allows the host, another meeting attendee assigned by the host, or an integrated third-party closed captioning service to add closed captioning in a meeting.

If you are unable to provide captioning, Zoom also provides AI-powered live transcription for all ETSU pro accounts. This can be enabled by the host, and any participants can view the captioning as needed. Live transcription only supports English and it is recommended that you speak clearly for best results.

Prerequisites

• Closed captioning
  • Zoom desktop client (enter or view captions)
    • Windows: version 3.5.37712.0111 or higher
    • macOS: version 3.5.37712.0111 or higher
    • Linux: version 3.5.37712.0111 or higher
  • Zoom mobile app (view captions only)
    • Android: version 4.0.21521.0116 or higher
    • iOS: version 4.0.21521.0116 or higher
• Live transcription
  • Account type: Pro, Business, Education, Enterprise
  • Zoom desktop client for Windows, macOS: version 5.0.2 or higher
  • Zoom mobile app for Android and iOS: version 5.0.2 or higher

Enable Auto-Transcription

Account Settings

1. Log in to Zoom at https://www.etsu.edu/zoom

2. Select Settings > Meeting > In Meeting (Advanced)

   

3. Use the toggle to enable "Closed captioning" and "Enable live transcription service to show transcript on the side panel in-meeting"

   

Enable Auto-Transcriptions In Zoom

Once the account settings are turned on (see above), begin any Zoom meeting for which you are the host.

1. As the host, select Live Transcript from the main control bar.
2. Select "Enable Auto-Transcription"