Effective Date: March 12, 2026
This Privacy Policy describes how ZooDecoder (“ZooDecoder”, “we”, “us”, or “our”) collects, uses, and protects information when you use the ZooDecoder mobile application, website, and related services (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect information in order to provide, improve, and operate the ZooDecoder Service.
Account Information
When you create an account, we may collect the following information:
Email address
User identifier
Account credentials
Pet Information
In order to provide veterinary-related functionality, users may voluntarily provide information about their pets, including:
Pet name
Species
Breed
Age
Weight
Health-related information entered by the user
Assessment results generated inside the application
Chat and Consultation Data
If you use the AI consultation feature, we may collect:
Questions submitted by the user
Messages exchanged within the chat
System responses generated by the application
Diagnostic and Assessment Data
When using health assessment tools (such as pain assessment features), the application may store:
User responses
Calculated scores
Results history
Timestamps of assessments
Technical Information
We may automatically collect limited technical information necessary to operate the application, including:
Device type
Operating system version
Application version
Error logs and crash reports
This information is used only to maintain and improve the stability and functionality of the Service.
How We Use Information
ZooDecoder uses collected information for the following purposes:
To create and manage user accounts
To provide pet health assessment features
To store analysis and assessment history
To operate the AI consultation feature
To improve application performance and reliability
To respond to user inquiries and support requests
To ensure security and prevent misuse of the Service
ZooDecoder does not use personal data for unrelated purposes.
Veterinary Disclaimer
ZooDecoder provides informational tools related to pet health. The Service is not a substitute for professional veterinary diagnosis, treatment, or medical advice.
Users should always consult a licensed veterinarian regarding any medical concerns about their animals.
Data Storage
User data is stored securely using modern cloud infrastructure.
ZooDecoder uses secure database and storage services to store:
User accounts
Pet profiles
Chat history
Assessment results
Diagnostic information entered by the user
We implement reasonable administrative, technical, and organizational safeguards to protect user data.
Data Sharing
ZooDecoder does not sell, rent, or trade user personal information.
Information may be shared only in the following circumstances:
When necessary to operate the Service through trusted infrastructure providers
When required by law or legal process
When necessary to protect the rights, safety, or security of ZooDecoder, its users, or the public
Third-party infrastructure providers process data only as required to operate the Service.
Data Retention
ZooDecoder retains user information for as long as the account remains active.
Users may request deletion of their data at any time. When an account is deleted, associated personal data will be removed from active systems within a reasonable time period, except where retention is required for legal or security purposes.
User Data Deletion
Users may request deletion of their account and associated data by contacting:
zoodecoder@gmail.com
Upon receiving a valid deletion request, ZooDecoder will delete the user account and associated personal information within a reasonable timeframe.
Children's Privacy
ZooDecoder is not intended for use by children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it.
Data Security
ZooDecoder takes reasonable measures to protect user information from unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.
Changes to This Privacy Policy
ZooDecoder may update this Privacy Policy from time to time.
When changes are made, the updated version will be published on the ZooDecoder website.
Users are encouraged to review this policy periodically.
Contact Information
If you have any questions about this Privacy Policy or about how your information is handled, you may contact:
Email: zoodecoder@gmail.com
Website: <https://zoodecoder.ru>
Company: ZooDecoder
By using the ZooDecoder Service, you acknowledge that you have read and understood this Privacy Policy.