.png)
As a customer experience specialist, I partner with diverse businesses, enhancing their customer experience. My engagements span strategies, content, project management, marketing, and operations, primarily tailored to the aspirations of startups and smaller enterprises.
Beyond consulting, I pen and capture insights on customer experience, marketing, startups, and sports, sharing them across various blogs, newsletters, and my YouTube channel. These endeavors have not only allowed me to articulate my thoughts but also offered me the rewarding opportunity to mentor others in marketing and customer experience.
Before starting my freelance journey, I played pivotal roles in several startup projects. From helming premium lifestyle e-commerce initiatives to refining the customer journey for offline remodeling services and from pioneering CRM/marketing tools to guiding offline businesses in their digital marketing strategies — it's been an insightful ride.
Hope this gives you a snapshot of my professional landscape. If you have questions or need further insights, please don't hesitate to reach out.
<aside> 👀 Find me here! → LinkedIn / Facebook / Kakao → Resume (ENG) / Portfolio (KOR) → [email protected]
</aside>
<aside> 🖋️ Content & Workshops:
→ Develop and polish written and video content, spanning topics from marketing and business to customer experience and beyond. → Organize and facilitate focus group interviews, agile retrospectives, and diverse workshops. → Offer coaching on marketing and customer experience to groups of varying sizes.
</aside>
<aside> 🤝 Strategies & Customer Experience:
→ Craft comprehensive CX strategies encompassing UX, customer service, operations, product development, logistics, CRM, and membership initiatives. → Advise e-commerce platforms on sales tactics, product procurement, web traffic optimization, and content strategy. → Conduct in-depth market analysis, customer research, and business evaluations for investor relations decks and business development.
</aside>
I produce content for blogs, newsletters, and YouTube channels, spanning topics from business insights to sports and lifestyle.
A newsletter dedicated to sharing insights and tips on marketing, customer experience, and beyond, tailored to bolster the growth of small brands. Currently, it's the go-to read for approximately 9,000 subscribers.