<aside> 👀 Find me here! → LinkedIn / Facebook / Kakao → Interview with 'Weelo' → Resume (ENG) / Resume (KOR) → yonggyeong.choi@gmail.com
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I am currently helping various businesses to optimize the customer experience of their service as a freelance business consultant. The project includes strategies, UX, project management, marketing, and operations for small companies and startups.
In addition, I write and film about customer experience, marketing, startups, and sports via several blogs, newsletters, and a youtube channel. These content projects gave me great opportunities to coach marketing and customer experience to others.
Before becoming a freelancer, I was fortunate to work on various projects at startups. I had operated premium lifestyle e-commerce and optimized the customer experience of offline remodeling service. Also, I had launched CRM/marketing tools and consulted digital marketing for offline business owners.
I hope you found what you were looking for here, and please feel free to reach out if you have any questions!
<aside> 💡 Strategies & Customer Experience
→ Build CX strategies including UX, CS, operations, product, logistics, CRM, and membership.
→ Consult e-commerce platforms about sales strategies, product sourcing, website traffic, and content plans.
→ Analyze and research market, customers, and business for IR deck and business development.
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<aside> 💡 Content & Workshops
→ Plan and lead focus group interviews, agile retrospectives, and other workshops. → Coach marketing and customer experience for small to big groups. → Write and edit articles about marketing, business, customer experience, and others.
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