Hello, I am a Freelance Business & CX Consultant, Content Creator, and Keynote Speaker. I genuinely believe in customer-centered services that hit the sweet spot of customer and business needs.

<aside> 👀 Find me here! → LinkedIn / Facebook / Kakao Interview with 'Weelo' Resume (ENG) / Resume (KOR) yonggyeong.choi@gmail.com

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About


I am currently helping various businesses to optimize the customer experience of their service as a freelance business consultant. The project includes strategies, UX, project management, marketing, and operations for small companies and startups.

In addition, I write and film about customer experience, marketing, startups, and sports via several blogs, newsletters, and a youtube channel. These content projects gave me great opportunities to coach marketing and customer experience to others.

Before becoming a freelancer, I was fortunate to work on various projects at startups. I had operated premium lifestyle e-commerce and optimized the customer experience of offline remodeling service. Also, I had launched CRM/marketing tools and consulted digital marketing for offline business owners.

I hope you found what you were looking for here, and please feel free to reach out if you have any questions!

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My Skillsets at a Glance


<aside> 💡 Strategies & Customer Experience

Build CX strategies including UX, CS, operations, product, logistics, CRM, and membership. → Consult e-commerce platforms about sales strategies, product sourcing, website traffic, and content plans.
Analyze and research market, customers, and business for IR deck and business development.

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<aside> 💡 Content & Workshops

→ Plan and lead focus group interviews, agile retrospectives, and other workshops. → Coach marketing and customer experience for small to big groups. → Write and edit articles about marketing, business, customer experience, and others.

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