I. What is the role of pro bono intermediaries, what do they do?
II. A closer look at the actors involved with skills-based volunteering intermediaries
A. Beneficiaries of the programmes
B. The volunteers and providers of volunteers
C. Connecting volunteers with beneficiaries
D. Creating and managing communities
III. General framework in which intermediaries operate (incentives)
A. Institutional and cultural contexts
B. Knowledge of the concept by national actors
C. Stakeholder involvement in the development of the practice
IV. Intermediaries' resources and challenges
V. State of play of partnerships and perspectives of pro bono