This section contains outputs related to Workstream 2 of the CoP – “Monitoring and Evaluation (M&E) of Virtual Clinics.” These include initial M&E frameworks developed in accordance with Malaysia priorities, Interview guides – both for general use and for a more specific (Malaysian) context. Lastly, this section also includes some key indicators developed by the Malaysia team with the support from Aceso Global.

M&E Framework developed by Aceso Global for Malaysia’s e-Consultation Expansion. The purpose of the framework is to outline the different e-consultation implementation stages with a focus on processes and outputs/results.

Long-form version of the survey instrument developed by the Aceso Global and Malaysian teams with inputs from country participants. This instrument is meant to serve as a more generic and lengthier interview guide for countries looking to monitor virtual consultations.

Short-form version of the survey instrument above developed by the Malaysian (workstream 1) team. This instrument was developed in accordance with the Malaysia team priorities and applies to the Malaysia context, to be deployed in pilot virtual clinics.

Indicators developed by the Aceso Global team. This instrument is meant to guide a monitoring and evaluation process of an e-Consultation rollout. It accompanies the generic long-form version instrument listed above. The indicators in this document include Inputs, Activities/Process, Outputs, Outcomes.

Indicators developed by the Malaysia team with support of the Aceso Global team. This instrument is meant to guide the monitoring and evaluation of the e-Consultation rollout in Malaysia. It accompanies the short-form version instrument listed above. The indicators in this document include Utilization rates, Volume of Services, Patient Satisfaction, Provider Satisfaction, Support for Implementation, Session Outcomes, and Defaulter Rates.