🔍 Problem

Over the past ten years, an increasing percentage of users have begun to use instant messaging software for workplace communication instead of just personal use, which resulted in a mix of workplace and personal messages, including text and files. However, the traditional IM has been unable to facilitate users to switch between private and work/business scenarios smoothly, making it difficult for users to manage conversations with others.

In addition, today’s IM software and social networking service (SNS) have been tied together. Once you add friends and start a chat with people you aren’t familiar with, your data, such as photos, names, videos, etc., are also exposed on these social platforms.

<aside> 💬 We realized this problem and built PinChat.

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🤷‍♀️ Why do you need PinChat

Reach Online and Offline Customers

• Reach online and offline customer touchpoint with our chat link and QR code.

Customers don’t need to download app to chat

• Customers can chat with you instantly by clicking on the link or scanning the QR code. There’s no need to download app, or add friends.
• They will open a chatroom in the browser and start chatting with you.

Customers can reveal their information when they want to

• Nicknames are not required when customers enter the chat.
• Customers can decide when they want to share more information with you.
• Once you collect customers’ info, the information will be automatically synced to your client list.