Sending pre-arrival Information

A traveler's experience with you begins well before they arrive. Now that their reservation is official, we highly recommend that you send the traveler a welcome message and pre-arrival information. This may include:

Keep in mind that this traveler may be visiting your country or region for the first time. They are looking to you for guidance.

<aside> 👉 Note: If your pre-arrival info includes an attachment, please send this to the traveler directly via email.


What pre-arrival information should you request from the traveler?

Examples of details that may be useful for you to request to prepare for the traveler's arrival: