A traveler's experience with you begins well before they arrive. Now that their reservation is official, we highly recommend that you send the traveler a welcome message and pre-arrival information. This may include:
Keep in mind that this traveler may be visiting your country or region for the first time. They are looking to you for guidance.
<aside> 👉 Note: If your pre-arrival info includes an attachment, please send this to the traveler directly via email.
Examples of details that may be useful for you to request to prepare for the traveler's arrival: