What is a Support Bot?

How is it different from AI chatbots?

Support Bot


Support bot is a powerful chatbot function of Channel.io that allows you to quickly resolve simple customer inquiries in a few clicks. You can also approach customers first when they visit your website and get customer information.

With the Support bot, you don't need to worry about the operating hours! The support bot acts as an online clerk available 24/7 to engage with your customers.

Our Support Bot has 4 main features:

Reduce the required manpower resource for consultation by quickly answering simple inquiries. You can customize support bots and set up different support bots on different pages.

👉To learn how to create a Chatbot with Multiple Choice Questions

You can easily obtain customer information such as gender, preferred color, reservation information, etc. before starting a conversation without the member signup process.

👉To learn how to create a Support Bot Form