Understanding the Difference between Portal User and Resident User

Portal User Overview

Primary users of the HOA Web Portal
Management-level access and responsibilities
Responsible for overseeing properties and resident accounts
Administrative capabilities include:
- Property management
- Resident oversight
- System administration

Exclusive users of the Resident Mobile App
Limited to resident-specific functions
Cannot access HOA Web Portal
Typical activities include:
- View personal account information
- Open doors using the mobile app
- Create guest passes for visitors
- Answer video calls from intercom devices

Feature	Portal User	Resident User
Platform Access	HOA Web Portal and Resident Mobile App	Resident Mobile App Only
Administrative Rights	Full management access	Limited personal access
Property Management	Can manage all properties	N/A
User Management	Can manage all users	Can only manage personal profile