General Site Issues

Try,

• Refreshing the page (CTRL+R) 🔄
• If on desktop, installing the desktop app

Stuck on loading

• Use the desktop app: some browsers may not work properly with Hyperbeam
• Change the server location. The server location attemps to be closest to the host by default, but subscribers can manually change region
• If you're still facing issues, you can click "Report Issue" send a report to get help from an admin

Poor Connection

You might occasionally see yourself or a friend display a "Poor Connection" indicator:

Here are a few steps that can be take to mitigate the issue:

• Move closer to your router if you're using WiFi
• Use the desktop app: that may improve the stream quality
• Increase your playout delay
• Decrease the bitrate (only the owner can change the bitrate)
• Check that your internet is at least 5 Mbps here