We connect with our customers, each other and ourselves. Our customers’ experience is the reason we exist. Understanding ourselves and others lays the foundation for collective success.

It is

Prerequisite for trust and effectiveness. Authenticity. Active listening. Being in VIEW. Sincere care. Upholding boundaries and agreements.

It is not

Conflict avoidance. Being too agreeable. Caretaking. Fulfilling customer requests without grasping their true needs. Power games, politics, or toxic manipulation.