What this value means:

We define Accountability, Responsibility, Consulting & Informing (ARCI) roles so we can all lean in in productive ways

We communicate with each other in “Clean” ways

• We create a safe environment for feedback because We are a Learning Organization and feedback is fire

How to live this value:

Even/Over Statements for this value:

• Check it out over Letting a tension build
• Express Feelings & Needs over Expressing Judgements
• Own your choices over I’m a victim
• External focus on the customer over Internal focus on ourselves

Putting it into action:

• Learn the ARCI framework, and use those terms in your day-to-day work. Who is accountable for a project? Who is responsible? What is the difference between the two? Who needs to be consulted? Informed?

  • If you said you were going to consult a particular party, follow through

    

• We do “[Root Cause Analyses](https://www.tableau.com/learn/articles/root-cause-analysis#:~:text=Root cause analysis (RCA) is,symptoms and putting out fires.)” (RCA)

  • Focus on correcting and remedying root causes rather than just symptoms.
  • Focus on HOW and WHY something happened, not WHO was responsible.
  • Be methodical and find concrete cause-effect evidence to back up root cause claims.
  • Consider how a root cause can be prevented (or replicated) in the future.

Part 1: Build a foundation in Courageous Candor

• Distinguish between violent and nonviolent communication
  • Learn the Non-Violent Communication (NVC) Framework
• Open Stages of Awareness to explore a way of looking at the world through this lens: everything we do is an attempt to meet a need.
  • Deepening your self-awareness will help you interact more effectively with your colleagues.

Part 2: Create agreements as a team

• Make agreements about how you will communicate as a team
  • Learn how to address agreements that appear to be broken to find clarity and resolution

Part 3: Learn how to give and receive feedback