Generative
or Static
(Static
being the default). If you want to stop your Assistant from sourcing responses outside of your Assistant data (defined Intents
) and KB
content, use Static
as your Global No Match
configurationNote: Global No Match
settings are not applicable when using the Response AI
step which queries GPT directly (by-passing the fallback).
KB
view with “Docs” button linking to Zendesk article (ensuring documentation with guides are always a click away)🐞 fix
: Corrected Learn More
hyperlink in tooltip when hovering on 🧠 icon during test runtime to go to the KB
Zendesk article🐞 fix
: Stopped viewer roles from uploading to KB
KB
Preview
response. This will inform optimization workflow if incorrect/out-dated KB
responses previewed (data sources already available in Test view tooltip. Transcript KB
tooltips to come)Add Data Source
drop-down to inform users of file size limits (10mb).docx
file types as eligible data sourceKB
Zendesk doc to include FAQ section and content on how to structure your assistant