Voice of Customer Manager

Key Responsibilities

Manage and perform in-depth market research and analytics to inform leadership on market-specific, service and industry trends with a focus on digital service innovation
Analyze qualitative and quantitative data to create clear and compelling reports that drive action to support strategic prioritization and execution of voice of customer requirements for projects and internal requests
Identify and assess new, more effective ways to gather and analyze customer sentiment using advanced market research methodologies
Work closely and maintain strong relationship with clients to understand their needs and objectives
Maintain and execute VOC project plan within department budgeted allocations
Provide data-driven recommendations for recurring VOC reports
Identify businesses needs for future unstructured data analysis

Minimum Qualifications

Bachelor s degree, preferably in marketing or a research/business related field.
3 - 5 years of responsibility for Voice of the Customer program methodologies or experience working directly with clients to provide valuable insights
Related experience in healthcare, clinical, pharma, life science is a strong plus.
Ability to work on multiple projects simultaneously with minimal supervision.
Ability to travel (15%)
Excellent verbal and written communication skills are required, including the ability to create professional presentations.
Excellent planning and execution skills with proven ability to drive results
Detail oriented