🧪 Case Study – Superama

🧩 Context (Black Days Support)

Superama is a mobile e-commerce application with a high transaction volume, especially during high-demand events like Black Days.

I was assigned as Senior Manual QA and traveled to Mexico as a delegate to provide on-site support during this critical event.

🎯 Objective

Ensure system stability during the high-demand event, mitigating critical risks that could impact operations and the user experience.

⚠️ Identified risks

• System outages due to high concurrency
• Failures in the purchase flow
• Payment or transaction errors
• Performance issues

🧠 Strategy applied

• Risk-Based Testing approach
• Continuous monitoring of critical flows via logs
• Exploratory testing in controlled production
• Prioritization of business scenarios (checkout, payments)