Objective:
To identify the pain points, needs, and key jobs-to-be-done of active Discourse forum users (proposers, moderators, and community members) in the context of proposal creation, feedback processing, and governance workflows, ensuring the SimScore plugin addresses real user challenges and enhances their experience.
Target Audience:
- Proposal Authors:
- Proposal Authors: Active users who draft and refine proposals
- Moderators/Staff: Users responsible for overseeing discussions and governance processes.
- Secondary Users:
- Community Contributors: Regular commenters providing feedback on proposals.
Methodology:
- Interview key users
- Gain deep insights into SimScore’s effectiveness and areas for improvement from active users.
- Conduct broader survey (Harmonica survey)
- Quantify SimScore’s impact and gather improvement ideas from a wider user base.
- Report
- Deliver actionable insights to enhance SimScore