Dr Janett Adler FRSA

User Research Lead | Complex Services & Human-Centred Systems

I’m a User Research Lead working across complex, high-stakes environments where research must inform real decisions, not just artefacts.

My experience spans defence, government and industry, with a focus on ethical, inclusive research and strong collaboration across design, technology and delivery.

Selected case studies demonstrating research leadership across defence and law enforcement.

Ministry of Defence – Supporting Public Beta Readiness for a Defence Digital Service

Private beta research, multidisciplinary workshops, prioritisation and backlog impact

Ministry of Defence – Leading User Research Through Alpha Assessment

Iterative research cycles, accessibility inclusion and evidence for GDS alpha assessment

Home Office – Shaping Ethical and User-Centred Approaches to Facial Matching

Strategic research, ethics and senior decision-making in a regulated environment

Home Office – Improving International Biometric Data Exchange Through User Research

International collaboration, comparative research and service improvement