In addition to the Empathy Map, I wanted to create a User Persona also. I decided it would be good practice if I created this in Figma. Considering my last empathy map was from the perspective of the affected user, I decided this time to make it from the workers perspective. In this case, Jim Wilson.

The purpose of this was to get an in depth and realistic point of view of people who would be working with our app and how this would make them feel. Who are we designing for?…essentially.