By Slava Shestopalov · Other templates
This template structures what a facilitator should say and do throughout a testing session of a digital product with a user.
Disclaimer. Legal and operational aspects of research aren’t taken into account. This template is best suited for “UX teams of one,” when a non-researcher (designer, product manager, etc.) has to conduct good enough testing.
Hypotheses (based on previous client/user feedback, analytics, market trends; can be proven or disproved):
Goals (reflect the hypotheses):
<aside> 👉 Replace all the green <text in the brackets> with information relevant to your case.
<aside> ⚠️ If user login is required, make sure you’ve prepared test credentials, or a user will feel comfortable using real credentials (compare banking vs. online education apps).
<aside> ⚠️ Memorize and learn how to pronounce the user’s name. For example, “Juliet(a)” sounds differently in Mexico and France. Check this: pronouncenames.com.