🎯  Goals

Uncover any usability issues in the content curation process for Junior mode profiles.

🔍  Tasks

1. Access the Approved Content Only search page through the Profile Settings page.
2. Find and approve multiple content from a particular IP. (Lion King)
3. Access show detail and approve particular episodes, a season, or entire series. (Lion Guard)
4. Remove approved shows within Junior Profile Preview.
5. Revisit feature settings

♟  Research Participants

Parents of Disney+ users who are under 10 years of old.

📋  Format

• 30-40 minutes 1-on-1 over Zoom
• Participant will need to share their screen of the Figma prototype
• Each session will be recorded (audio + video)

https://www.figma.com/proto/Feo847VUWaWQdfh0zROCYS/UXA2-C2-Disney%2B?page-id=142%3A3254&node-id=142-3560&viewport=560%2C-981%2C0.16&scaling=scale-down&starting-point-node-id=142%3A3560&hotspot-hints=0&show-proto-sidebar=1

🍞  Script

(Mostly copied from Steve Krug’s ‘Don’t Make Me Think’)

👋🏼  Introduction

• Hello: Hi [participant]. My name is Jane, and I’m going to be walking you through this session today. Before we begin, I have some information for you, and I’m going to read it to make sure that I cover everything.
• Purpose + time: You probably already have a good idea of why I asked you here, but let me go over it again briefly. I’m asking people to try using a tablet app that I’m working on so I can see whether it works as intended. The session should take about 30-40 minutes.
• It’s not you, it’s me: The first thing I want to make clear right away is that we’re testing the app, not you. For instance, this is a prototype so not all elements on the screen are clickable. You can’t do anything wrong here. In fact, this is probably the one place today where you don’t have to worry about making mistakes.
• Think aloud: As you use the app, I’m going to ask you as much as possible to try to think out loud: to say what you’re looking at, what you’re trying to do, and what you’re thinking. This will be a big help to me. Also, please don’t worry that you’re going to hurt my feelings. I’m doing this to improve the app, so I need to hear your honest reactions.
• Questions: If you have any questions as we go along, just ask them. I may not be able to answer them right away, since I’m interested in how people do when they don’t have someone sitting next to them to help. But if you still have any questions when we’re done I’ll try to answer them then.
• Recording: With your permission, I’m going to record what happens on the screen and our conversation. The recording will only be used to help me figure out how to improve the app and it helps me, because I don’t have to take as many notes.
  • Can you verbally confirm that I have your permission to record this session?
    • [ ] 🎙 BEGIN RECORDING
• Do you have any questions so far?

✅  Task completion

Profile Settings

• What do you notice?
• Where do you think you are within Disney+?
• What do you think you can do from here?
• What do you expect to see when you tap on Content Settings?

Content Settings

• What do you notice?
• What do you think you can do from here?
• What do you think Approved Content Only means?
• What do you expect to happen when you tap on Approved Content Only?

Approved Content Confirmation

• What do you notice?
• What do you think you can do from here?
• What do you think Pre-Approve Content means?
• What do you expect to happen when you select a content rating? | | Scenario 2: You’re not sure where to start but your favorite Disney movie is Lion King and you want to introduce your child to all things Lion King. How might you unlock all things Lion King? | Task 2. Find and approve multiple content from a particular IP. (Lion King)

Approve Search Page

• What do you notice?
• What do you think you can do from here?
• How might you find all things Lion King?

Via Search Bar

• What would you type in the search?
• What do you expect to happen when you tap on the plus icon?
• What do you expect to happen when you tap on the check icon?

Via All Collections

• What do you notice?
• What do you think you can do from here?
• What do you expect to happen when you tap on the plus icon?
• What do you expect to happen when you tap on the check icon?
• How might you see all shows within a collection? Lion King Collection
• What do you notice?
• What do you think you can do from here?
• What do you think these icons do? Do you think they do different things or the same thing? If so, what? | | Scenario 3: You recognize most of the Lion King options but you are unfamiliar with The Lion Guard. How might you learn more about the show before you unlock it?

| Task 3. Access show detail and approve particular episodes, a season, or entire series. (Lion Guard)

• What do you expect to see when you tap on the Lion Guard thumbnail?

Lion Guard Series Overlay

• What do you notice?

• What do you think you can do from here?

• What do you think these icons do? Do you think they do different things or the same thing? If so, what? | | Scenario 4: Assuming you’ve unlocked all things Lion King. How might you double check your selections before completing the process? | Task 4. Remove approved shows within Junior Profile Preview.

• What do you expect to see when you tap on Preview?

Preview

• What do you notice?
• What do you think you can do from here?
• It looks like there are some duplicates, how might you remove the duplicates?

Content Settings

• What do you notice?

• What changed? Why do you think it changed? | | Scenario 5: Your spouse would like to make some customizations as well. How might they make changes to the approved content? | Task 5. Revisit feature settings

• What do you expect to be the same?

• What do you expect to be different? | | Closing Thanks, that was very helpful. Now that we’re done with the tasks, I have a few questions. Thank you again! I really appreciate it! | - What is something that I should make sure to keep?

• What is something that I should change?

• Have you accessed the Profile Settings on Disney+ before?

• How would you describe what we just did to someone?

• Do you have any questions for me, now that we’re done? |