Technical Support | Customer Support Specialist

📧 Email | 🔗 LinkedIn | 💻 GitHub

About Me

Customer Support & Technical Support Specialist with cybersecurity awareness and SaaS support experience.

I specialize in resolving user issues in fast-paced SLA-driven environments using CRM platforms such as Zendesk, Freshdesk, HubSpot, and Intercom.

I am experienced in:

• Resolving technical and access-related issues
• Supporting SaaS platforms
• Investigating and documenting incidents
• Communicating clearly with non-technical users

My goal is to improve user experience while ensuring fast, structured, and reliable support delivery.

Technical Skills

• Customer support (chat, email, ticketing systems)
• SLA management & escalation workflows
• Technical troubleshooting & incident resolution
• Explaining technical issues to non-technical users

Technical Tools

• Zendesk, Freshdesk, HubSpot, Intercom
• Slack, Microsoft Teams