Table of content
Research Process
Industry guidance traffic
Industry guidance readability score
Executive Summary
Research Goals
What did we do
Who did we test with
User Segmentation and needs
User engagement
County and city officials
Business owners
Consumer
Bugs
Navigation
Title of page
Accordions
Scorecards
Improvements to the Industry Guidance
Taxonomy
Content relevance
PDFs
Overall recommendations
Recommendations + Labor tool
Created by Clara Gonzalez Sueyro and Liz Nobriga
Office of Digital Innovation
November 2020