Short on time? Watch the loom video below at 1.5x-2x.
Performing qualitative research on an online creator's existing audience, learning their frustrations and pain points, to identify an online platform that essentially converts the audience into an online community.
A customer journey map / other IA diagrams of what a typical day in that community might look like for them.
Have a look at the process on the platform of your choice. Link to Figma file and Notion doc below.
Read here :
Notion doc link: Community Research Project
Figma file here: