📧 Contact Email : fibonacci618@naver.com

❓ Frequently Asked Questions (FAQ)

Q. The game won’t launch.

A. Please make sure your PC meets the minimum requirements and update your graphics drivers to the latest version.

Q. I found a bug or error.

A. Please send us detailed information about the bug, including how it occurred and any screenshots or videos you can provide.

After verification, you will receive:

• One Turtle Game Steam code

• One DLC code (to be provided upon its release)

  Duplicate reports (already submitted issues) will be excluded. Verified rewards will be sent via email within 3 business days.

Q. How do I request a refund?

A. Refunds are handled according to the Steam Refund Policy.

📝 How to Submit a Support Request

1. Include [Game Name] in the subject line.

   Example: [Turtle Game] Bug on Level 3

2. Describe your issue in detail.

3. Attach any relevant screenshots or videos for faster resolution.

🔒 Privacy Policy

Your support requests and personal information will only be used to resolve your issue and will not be used for any other purpose.