1. Privacy Policy

1.1 Introduction

queerimam.ai ("we," "us," or "our") is an AI‑driven platform providing conversational support and non‑judgemental guidance for LGBTQ+ Muslims and allies. We value privacy and data protection, and this policy explains how we collect, use, store and protect your information when you use our services. By accessing or using queerimam.ai, you consent to the practices described here. If you disagree with any part of this policy, please do not use our services.

1.2 Emergency Situations and Crisis Disclaimer

Our platform is

not

equipped to handle mental‑health or safety emergencies. If you are experiencing thoughts of self‑harm, harming others, or any other crisis, you must immediately stop using queerimam.ai and seek appropriate help. As queerimam.ai policy states, if a user faces a crisis they should stop using the app and contact emergency services. Similarly, queerimam.ai cannot help in crisis situations and does not provide emergency interventions.

1.3 Information We Collect

We may collect the following types of information:

• User ID: When you chat with queerimam.ai, the system creates an anonymized user ID without any other personal identifiable information.
• Conversation data: We store the text of your conversations with our AI. This data may include sensitive information related to religious beliefs, sexual orientation or mental health. We treat all conversation data as anonymized, private and confidential.
• Usage data: We may collect anonymised metrics such as session duration, date/time of interactions, and feature usage to understand how our services are used.

1.4 How We Use Your Information

We use the information we collect to:

• Provide and maintain our services;
• Personalise your experience and improve our AI’s responses;
• Conduct research and development using anonymised or aggregated data to enhance the service;
• Comply with legal obligations and protect our rights.

1.5 Data Storage and Security

We store conversation and account data in secure cloud infrastructure with encryption at rest and in transit. We implement role‑based access controls and follow industry best practices, including end‑to‑end encryption and secure backups.