Troubleshooting: Common Issues

Cookie banner not appearing

• Verify code placement. It should be before the closing </body> tag
• Check browser console for JavaScript errors
• Ensure no ad blockers are interfering
• Confirm website allows JavaScript execution

Scan results showing errors

• Double-check website URL format. Include https://
• Ensure website is publicly accessible and not password-protected
• Try scanning again if temporary network issues occurred

Generated code not working

• Validate HTML syntax in surrounding code
• Check for conflicting CSS or JavaScript
• Test in incognito or private browsing mode
• Verify Content Security Policy settings

Getting Help

• Check this documentation first
• Use the feedback widget in the application
• Contact support with specific error messages and browser details

Support and Contact