Troubleshooting: Common Issues
Cookie banner not appearing
- Verify code placement. It should be before the closing </body> tag
- Check browser console for JavaScript errors
- Ensure no ad blockers are interfering
- Confirm website allows JavaScript execution
Scan results showing errors
- Double-check website URL format. Include https://
- Ensure website is publicly accessible and not password-protected
- Try scanning again if temporary network issues occurred
Generated code not working
- Validate HTML syntax in surrounding code
- Check for conflicting CSS or JavaScript
- Test in incognito or private browsing mode
- Verify Content Security Policy settings
Getting Help
- Check this documentation first
- Use the feedback widget in the application
- Contact support with specific error messages and browser details
Support and Contact