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Goals

To discover, isolate, navigate, and manage resolutions of user facing issues in all ShapeShift products and services.

To provide known troubleshooting and mitigation steps for issue reporters and users during the discovery and recreation of triage tickets.

To mitigate and expedite time required from core contributors spent on bug tickets, issue reports, and production level emergencies.

To transfer correctly completed and accurate Github tickets of triage bugs to Engineering or Product to be posted for bounty.

Trust the Process

The Triage Process

https://docs.google.com/spreadsheets/d/19VXNHtp5vgRisW96YovkLJ2yYyoz5x6vkRNmL8ejyZE/edit#gid=0 - Tracking sheet

Responding to a Triage Report - Operations Assistants -

Retired

🧑‍⚕️ -DAO Triage Tracking

Dework Procedure Manual

Trusted Community Devs TimeSheet Procedure Manual

Triage Report Layout

🐛 -Bug Bounty Tracker

🚑 - Triage Report Tracker - Old