How we work

Transparency

• Say things directly, not behind someone’s back
  • Lean into ‘difficult conversations’
• No politics: we are transparent with other people about our opinions. We take a stance on decisions but disagree and commit. We aim for improvement, not blame.
• Make information available throughout the company, unless it is overly sensitive or uninteresting

Team players

• Prioritize the company first, then your team, then yourself
• Be on time
• Prepare an agenda for meetings that you schedule. ``Send out any notes in advance. Read and comment on notes
• Prioritize issues that block other team members if it results in higher team output.
• We help and support each other. We share our knowledge and coach others so that we are all constantly learning and improving.

Partner-centric

• Speak to end-users and partners as much as possible to understand properly the problem we are solving. We design from observing customers, not from watching incumbents or competitors.
• Use the voice of customers to drive discussion and decision-making
• Fall in love with customer’s problems, and not the solutions
• Build empathy for customers by dogfooding Transak product and service flows
• We build products that solve problems and add value for our partners and users. We grow by adding more value, not through extraction.
• We strive to give the customer an ‘11-star treatment’. Keep improving the customer experience. Over and over again.

Compliance, security, & quality

• Don’t ship anything unless it is compliant, secure, and of high quality