Welcome to the TradingBoss Troubleshooting Guide.

This document is designed for the exact moment you’re thinking:

• “Something looks wrong.”
• “It’s not trading.”
• “The chart is frozen.”
• “It says UNLICENSED.”
• “Connection is red/yellow.”
• “NinjaTrader crashed and I don’t know what I broke.”

If you’re a beginner, troubleshooting can feel stressful because it’s hard to know what matters and what doesn’t. Don’t worry. Most issues fall into a handful of categories and are fixable in minutes once you follow the right sequence.

✅ IMPORTANT UPDATE (READ THIS FIRST)

TradingBoss strategies now auto-refresh daily.

That means you do NOT need a daily routine of disconnect/reconnect or restarting strategies each morning.

However, troubleshooting still sometimes includes actions like reconnecting when there is an actual problem (frozen chart, red connection, etc.). The difference is:

• Old way: reconnect every day as a habit
• New way: reconnect only when you see a real symptom

What You’ll Learn

By the end of this guide, you’ll be able to:

• Diagnose problems using a simple, repeatable workflow
• Understand what NinjaTrader “colors” and statuses actually mean
• Fix the most common issues without guessing
• Know exactly what screenshots and information support needs (so you get fast help)
• Avoid beginner mistakes that accidentally create bigger problems

How to Use This Guide (The Fast Triage Method)