AI-powered civic tech to tackle everyday parking chaos

Role: Product Designer & Researcher

Focus: UX, AI Strategy, Interaction Design

Tools: Figma, Firebase, Google AutoML, Vision AI, Dialogflow, OpenALPR, ChatGPT API

🚨 The Problem

Illegally parked cars block gates. Helplines are slow. WhatsApp groups are noisy. And complaining to the authorities? That rarely leads to action.

Citizens, especially the elderly, feel helpless when someone parks where they shouldn’t. The process is time-consuming, opaque, and deeply frustrating.

🤖 The Idea

Tow.ay is a lightweight, AI-driven platform that helps everyday people instantly report, warn, and resolve illegal parking—all from their phone.

<aside> 💡

Think: Snap a pic → AI detects license plate + parking issue → You get options to warn, chat with the driver, or escalate it to authorities. Zero drama, no waiting.

</aside>

🧪 Real People. Real Pain.

Meet Mr. Chethri, 65.

Lives near a temple, constantly finds cars blocking his driveway. He’s tried signboards, calling helplines, even visiting the station. Nothing sticks. Most days, he just gives up.

"I don’t want a fight. I just want my gate clear."

That’s what Tow.ay solves.

🔍 Research Snapshots